What is your bespoke process?
All of our pieces are custom made and can be personalised at each stage of creation. We have three signature designs which clients can personalise and adapt to their own personal preferences. Throughout the creation process, we offer diamond education and guidance so that each client can create a piece which is truly unique to them. We also offer completely customised designs on a case by case basis. To learn more about our bespoke service please see here.

How do I begin?
If you would like to get started with a bespoke engagement ring, or to explore pricing, options and designs please get in touch here. We work by appointment and remotely via email, phone, WhatsApp or video call, whichever is easiest for you. Once design and stone selection has been finalised we keep you updated on progress through photos and HD videos so that you can be part of the journey every step of the way.

Do you have a showroom?
As we primarily operate as an ecommerce retailer we do not have a showroom at this time, however, if you would like to arrange an in person appointment we can arrange this for you. Our team is always on hand to speak with or to provide images and videos. Please contact hello@ringswithgrace.com for further assistance.

How long will my piece take?
As each piece is made-to-order, we recommend leaving at least 6 weeks for your bespoke piece to be made. This allows for your ring to be handcrafted by our master jewellers as well as adequate time for stone selection. We always encourage clients to build in a little additional time before a specific date to allow for us to create everything to your exact requirements.
If you need something sooner or by a specific date, please contact us and we will do our best to accommodate your request.

Can I create a bespoke wedding band?
We have a small selection of weddings bands that are designed to pair with most ring styles, however it is also an option  to customise existing styles to your liking. This includes:

Diamond/Stone Size
Type of Stone
Thickness of band

Additional costs are based on the extent of the customisation.

We also offer a fully bespoke wedding band service.

How do I make sure I order the correct size?
Please see our top tips on finding the correct size here. If in doubt, the UK average is a size M. You can also order a complimentary ring sizer by contacting us on hello@ringswithgrace.com.

What if I choose the incorrect size?
Most of our rings are easy to resize. We offer one complimentary resize on bespoke engagement rings within 30 days of purchase as we understand it can be difficult to get it right first time (especially when the ring is a surprise).
After this first resize, any additional resizing required will be at cost. Please also note, that resizing a piece to a significantly larger or smaller size can sometimes be difficult to maintain the current band and or/setting. In some cases, this may incur a fee to remake a ring that is beyond the resizing limit. If you are worried about getting sizing correct, just let our team know so that we can assist. Please note, the final decision on ring size is the choice of the customer and once it’s been agreed and the deposit paid, the ring will be made to this given ring size.

No resizing can be offered on full eternity rings, any full set rings, and certain gemstone rings.

Do you use both natural and lab-grown diamonds?
Yes, we offer both of these options. Each have their unique benefits and we will work with each client to provide guidance on which option is best for you.

How do you source stones?
Responsible practice is at the heart of every decision we make and conflict-free stones and ethical sourcing are of great importance to us. We only work with diamonds from ethical origins and source from trusted suppliers who are also committed to these values. We hand select each and every stone and present several stone options for each client to review and select from.

Are you stones certified?
All stones of our stones GIA/IGI certified as standard. You will receive your unique certificate upon completion of your finished piece. Stones under 0.3 carats such as those used on pavé diamond bands are not certified to keep the costs of the stones lower.

Where are your precious metals sourced from?
All of our precious metals are traceable or 100% recycled. We are also Fairtrade registered and can use Fairtrade gold on request.

Are your pieces Hallmarked?
Yes, in the UK the Hallmarking Act ensures that items made from gold, silver, platinum and palladium conform to all legal standards for purity (fineness). Our pieces bear a stamp which indicate the mark of the maker, the assay office, the date and the purity of the metal, giving you extra piece of mind when purchasing your piece.

Can I supply my own stone?
We work with clients' existing stones and jewellery on a case-by-case basis. The work involves removing diamonds or gemstones from their existing settings, repolish if required, measure, clean and re-set into a new piece of jewellery. In this instance we have a Disclaimer that must be agreed to before we will accept to undertake the commission:

DISCLAIMER Please note that as your own diamonds and/or gemstones have been made or obtained elsewhere, we cannot guarantee their nature, including quality, authenticity, material, or construction. It's important to note that old diamonds and gemstones may have damage or wear that is hidden by existing settings or a natural build-up of dirt. In the event that damage is discovered after your diamonds or gemstones have been unset, we will inform you and record photographs of the damage. At Rings with Grace, we take great care with all diamonds, gemstones, and existing jewellery. However, due to the unknown nature and age of many diamonds and gemstones being used, we cannot accept responsibility for any accidental damage caused during the creation process.

How will my piece be packaged?
Your finished piece will be wrapped in our signature colours and in a box perfect for popping the question. Upon receipt, your piece will be packaged discreetly on the outside but beautifully on the inside. You will also receive all relevant paperwork with your order including your unique GIA/IGI diamond certificate if applicable. When packaging your piece, we aim to be as eco-friendly as possible without compromising on luxury. We use FSC bags and mailers to send our pieces to you as well as eco friendly tissue paper and stickers. We are currently working towards an eco-friendly ring box and whilst we hope this is something we can offer soon, for now we ask that you use your ring box to keep your piece safe. To learn more about FSC please visit www.fsc.org.

How will I receive my piece?
Finished pieces can be collected in person or delivered to your chosen location within the UK. We offer complimentary fully insured shipping via Royal Mail Special Delivery, however please note that all deliveries require a signature upon arrival. Estimated timeframes for delivery are by 1pm next day.
Rings with Grace will not take any responsibility for incorrectly supplied addresses or delivery timeframes.

Do you ship internationally?
Yes, however please note that we do not take responsibility for any duties, taxes or surcharges applied by a non UK country and we recommend that you check first prior to placing your order.

How do I make sure I order the correct size?
Please see our top tips on finding the correct size here. If in doubt, the UK average is a size M. You can also order a complimentary ring sizer by contacting us on hello@ringswithgrace.com.

What if I choose the incorrect size?
Most of our rings are easy to resize. We offer one complimentary resize on all bespoke engagement rings within 30 days of purchase as we understand it can be difficult to get it right first time (especially when the ring is a surprise).

After this first resize, any additional resizing required will be at cost. Please also note, that resizing a piece to a significantly larger or smaller size can sometimes be difficult to maintain the current band and or/setting. In some cases, there will be a small cost to remanufacture a ring that is beyond the resizing limit. If you are worried about getting sizing correct, just let our team know so that we can assist.

What is your warranty on your engagement rings?
Quality and integrity are of upmost importance to us and we will stand by the workmanship of our pieces. All Rings with Grace bespoke engagement rings are covered by a lifetime manufacturing warranty. If you encounter any problems with your engagement ring or wedding band then please contact us for assistance. Our warranty excludes repair needed for user wear and tear. If the ring is noticeably bent, damaged or indicates signs of improper care, we will repair your ring at cost. Please also note the warranty is voided if your ring has been worked on by another workshop/jeweller/retailer.

Wedding Bands/Ready to Ship Pieces
Unworn wedding bands and ready to ship pieces can be returned or exchanged within 14 days of receiving the item. Please note that it is your responsibility to order the correct size on these items and if a resize is required, we will charge this at cost. Customers will be responsible for any delivery fees. We recommend shipping return orders via a trusted and trackable service as Rings with Grace is not responsible for any lost, damaged or stolen parcels.

Bespoke Engagement Rings
As each piece is made for you, our bespoke engagement rings cannot be cancelled, returned or exchanged. This doesn't affect your statutory rights if goods are faulty. Customer satisfaction is very important to us so if you are unhappy with your item please contact us and we work together to resolve the issue.

Faulty Items
All of our pieces are thoroughly checked and carefully packaged before dispatch. In the rare instance that a fault occurs due to a manufacturing issue within the first 6 months of purchase, we will repair and return your piece free of charge.

All faulty items are assessed on a case by case basis and may incur a fee if it deemed faulty due to misuse. Repairs needed after 6 months or deemed faulty due to misuse will incur a repair fee are the customer's expense. Faulty items do not include discolouration/chipping of stones or general wear and tear damage. Rings with Grace will not be responsible for any items that are lost or damaged during return shipping so please ensure all returned pieces are packaged securely and clearly addressed.

What payment methods do you accept?
We accept payment by Visa and Mastercard debit and credit cards. We also accept Google Pay and Apple Pay as well as bank transfers.

When is payment due on bespoke/custom orders?
We request a 50% deposit to secure a diamond and start the process of building your custom ring. The remaining balance is required when the ring has been completed and upon your approval of the finished product.

Financing Options
We do not currently offer a payment plan, however this is something we hope to offer very soon!