Refund policy
Wedding Bands/Ready to Ship Pieces
Unworn wedding bands and ready to ship pieces can be returned or exchanged within 14 days of receiving the item. Please note that it is your responsibility to order the correct size on these items and if a resize is required, we will charge this at cost. Customers will be responsible for any delivery fees. We recommend shipping return orders via a trusted and trackable service as Rings with Grace is not responsible for any lost, damaged or stolen parcels.
Bespoke Engagement Rings
As each piece is made for you, our bespoke engagement rings cannot be cancelled, returned or exchanged. This doesn't affect your statutory rights if goods are faulty. Customer satisfaction is very important to us so if you are unhappy with your item please contact us and we work together to resolve the issue.
Faulty Items
All of our pieces are thoroughly checked and carefully packaged before dispatch. In the rare instance that a fault occurs due to a manufacturing issue within the first 6 months of purchase, we will repair and return your piece free of charge.All faulty items are assessed on a case by case basis and may incur a fee if it deemed faulty due to misuse. Repairs needed after 6 months or deemed faulty due to misuse will incur a repair fee are the customer's expense. Faulty items do not include discolouration/chipping of stones or general wear and tear damage. Rings with Grace will not be responsible for any items that are lost or damaged during return shipping so please ensure all returned pieces are packaged securely and clearly addressed.